A Two Day Program on
Business Excellence Model

For businesses in competitive turmoil, this is a model which serves as:
- A value-creating management system
- An integrator of valid management practices from many sources
- A comprehensive communications vehicle
- A realistic self-assessment tool
- A mechanism for continuous improvement
- And a framework for learning
Content:
CORE VALUES AND CONCEPTS
- Customer Driven Quality / Leadership / Continuous Improvement & Learning / Valuing Employees / Fast Response / Design Quality & Prevention / Long Range View of the Future / Management by Fact / Partnership Development / Public Responsibility & Citizenship / Results Focus
CATEGORIES IN THE MODEL
- Leadership
- Strategic Planning
- Customer and Market Focus
- Information and Analysis
- Human Resource Focus
- Process management
- Business Results
PUTTING IT ALL TOGETHER
Participant Profile
General Manager, Quality Chief, Business Manager, Human Resource Manager, Consultant.
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